Terms & Conditions / Policy

1. Introduction

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our e-commerce website.

2. Information We Collect

We may collect the following types of information:
* Personal details such as name, email address, phone number, billing and shipping address
* Payment-related information (processed securely via third-party payment gateways; we do not store card or wallet details)
* Order details, transaction history, and customer support communications

3. How We Use Your Information

Your information is used to:
* Process and fulfill orders
* Facilitate payments and refunds
* Communicate order updates and customer support responses
* Improve website functionality and user experience
* Comply with legal and regulatory requirements

4. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

2. Shipping Methods and Delivery Time

We partner with reliable courier services to deliver products. Estimated delivery times vary based on location and shipping method selected at checkout.

3. Shipping Charges

Shipping fees, if applicable, are calculated at checkout and displayed before payment confirmation.

4. Delivery Issues

We are not responsible for delays caused by courier services, weather conditions, or incorrect address information provided by the customer.

5. Services

Access details or service confirmation will be provided electronically after successful payment.

6. Contact Information

For questions related to shipping, returns, refunds, or privacy concerns, customers may contact our support team through the contact details provided on the website.

1. Payment Security

All payments are processed through secure, PCI-compliant third-party payment providers. We do not store or have direct access to your debit/credit card or mobile wallet credentials.

2. Information Sharing

We do not sell or rent your personal data. Information may only be shared with trusted third parties such as payment processors, shipping partners, and legal authorities when required by law.

3. Data Protection

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.

4. User Rights

You have the right to request access to, correction of, or deletion of your personal information, subject to applicable laws.

1. Eligibility for Returns

Products may be eligible for return if:

* The item is damaged, defective, or incorrect
* The return request is made within the specified return period (e.g., 7 days from delivery)
* The product is unused and in its original packaging

2. Non-Returnable Items

Certain items may not be eligible for return, including:

* Digital products or downloadable items
* Perishable goods
* Items marked as non-returnable at the time of purchase

3. Return Process

To initiate a return, customers must contact our support team with order details and reason for return. Approved returns must be sent to the provided return address.

4. Refunds

Once the returned item is inspected and approved, refunds will be processed to the original payment method within a reasonable timeframe. Processing time may vary depending on the payment provider.

5. Shipping Costs

Return shipping costs may be borne by the customer unless the return is due to an error on our part.